Last updated: July 2026

Website Notice

For the purposes of this Shipping Policy, Baseline Labs refers to both baselinelabs.fit and baselinelabs.is. Unless otherwise stated, this Shipping Policy applies equally to both websites and any products or services offered through them.

Shipping Within the Philippines

Baseline Labs currently ships within the Philippines only. At this time, we do not offer international shipping.

All orders are shipped using our contracted courier, J&T Express.

Once your order has been dispatched, tracking information will be provided where available so you can monitor the progress of your delivery.

Shipping Fees

A flat shipping fee of ₱200 applies to domestic orders unless otherwise stated.

Orders with a total value of ₱2,500 or more qualify for free standard shipping.

Shipping promotions may change from time to time without prior notice.

Order Processing

Orders are typically prepared and dispatched as soon as reasonably possible after payment has been confirmed.

Processing times may vary during periods of high order volume, public holidays, severe weather, or other circumstances beyond our control.

Delivery Times

Estimated delivery times provided by Baseline Labs or J&T Express are estimates only and are not guaranteed.

Once an order has been collected by the courier, delivery is entirely managed by the courier. Baseline Labs is not responsible for delays caused by courier operations, weather events, transport disruptions, incorrect delivery information supplied by the customer, or other circumstances outside our reasonable control.

Packaging

We take reasonable care to ensure that all orders are securely packaged and correctly labelled prior to dispatch to minimise the risk of damage during transit.

Risk in the goods passes to the customer upon delivery to the shipping address provided during checkout.

Delivery Requirements

Customers are responsible for ensuring that the shipping address and contact information provided at checkout are complete and accurate.

If an order is returned due to an incorrect address, failed delivery attempts, refusal to accept delivery, or failure to collect the parcel from the courier, additional shipping charges may apply before the order can be re-dispatched.

Delivery Method

For security, consistency, and chain of custody, all deliveries are made exclusively through our contracted courier.

Baseline Labs does not offer:

• Customer-arranged courier collections.

• Same-day deliveries.

• Local hand deliveries.

• Meet-ups or collection points.

• Special delivery arrangements outside our standard shipping process.

Missing or Incorrect Orders

If you believe your order is incomplete or incorrect, please contact us as soon as reasonably possible after delivery.

Claims relating to missing or incorrect items must be supported by clear, continuous, unedited video footage showing the package from its sealed condition through to the complete unpacking of its contents. Claims submitted without sufficient evidence may not be accepted.

Returns and Refunds

Due to the nature of our products, Baseline Labs does not accept returns or offer refunds except where required by applicable law.

Please refer to our Return & Refund Policy for further information.

Contact

If you have any questions regarding shipping or delivery, please contact:

Baseline Labs

Email: sales@baselinelabs.fit

Acceptance of This Policy

By placing an order through baselinelabs.fit or baselinelabs.is, you acknowledge that you have read, understood, and agreed to this Shipping Policy.